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Frequently Asked Questions

How long does it take to setup an account?
What happens after I order?
How does the uploading of files take place?
Can you register my Domain Name for me?
How can I sell my domain?
What are your primary and secondary name Servers?
What access do I have to my files on your servers?
Is the content of my files restricted in any way?
When I agree to one of your Packages do I have to enter into a minimum contract period?
What about technical support to your customers?
Do you backup the data stored on your servers?
What about reselling some of my space?


How long does it take to setup an account?

An account is opened within 3 working days. We realize the importance of accounts being opened as quickly as possible and once an account is setup you will immediately be notified by email.

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What happens after I order?

At the time of notification you will receive details of your LOGIN name, PASSWORD and other relevant information so that you can straight away begin uploading your files to your web site located on our server.

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How does the uploading of files take place?

You upload (copy) your files to your web site by means of an FTP (File Transfer Protocol) program. If you do not already have such a program installed on your computer the current program favored by most Windows users is WS-FTP or Cute Ftp which can be downloaded for a reasonable cost from various sources such as Shareware.com and Tucows.com.

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Can you register my Domain Name for me?

Yes indeed we can and we gladly carry out this service. Please see domain registration section.

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How can I sell my domain?

After you agreed upon your terms of sale with the purchaser there are two options to transfer the ownership of your domain to the new owner:

  1. Send us the details of the new domain owner and we will change the record of the domain for you. After the domain record has been updated the new owner may use the domain name. This process may take 48 hours.
  2. The new owner can ask his new domain registrar or hosting company to transfer the domain. The current owner, administrative and billing contacts will receive an email requesting to confirm the transfer. After confirmation of any of the above the domain name will be transferred. This option may take from a few days up to one or two weeks.

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What are your Primary and Secondary names Servers?

NS1.IRANET.COM
204.143.253.44

NS2.IRANET.COM
204.143.253.45

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What access do I have to my files on your servers?

You will have access to your site through FTP all day everyday so that you can edit, upload, or download any of your files as you please.

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Is the content of my files restricted in any way?

Yes; no ‘adult’, 'crack' or 'warez' sites are permitted as they use a vast amount of bandwidth which has an affect on the speed of our servers, as also do certain files so they too are restricted.

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When I agree to one of your Packages do I have to enter into a minimum contract period?

No, there is no need for any contract period with us as we are confident that you will wish to maintain your site with us once it has been setup.

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What about technical support to your customers?

Any customer requiring support or who has a problem is required initially to send an e-mail to us with as much detail as possible and we shall endeavor to let you have a considered response as soon as possible.

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Do you backup the data stored on your servers?

Yes we carry out a daily backup of all data and store the tapes in a safe.

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What about reselling some of my space?

You can resell your space when you sign up for any of our packages.

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